Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesThis apartment complex has been a great home for me. The grounds are clean, management is responsive, and the maintenance team does an excellent job.
Highly recommend
response from property -Thank you, Brenda, for sharing your positive experience with our apartment community! We are thrilled to hear that you find the grounds well-maintained and that our management and maintenance teams have met your expectations. Your recommendation means a lot to us. We are committed to continuing to provide an exceptional living experience for all our residents. Please give us a call at (972) 471-0003 or send us an email to [email protected] whenever you have any questions or you need our assistance.
Warmest Regards,
The Town Creek Management Team
|Recommended: NoRoutine Maintenance Has Long Window Unless It Is Urgent — I submitted a request to fix an issue that was necessary after two weeks of moving in, but I did not receive any response for 3–4 days. When I contacted the leasing staff, instead of addressing my concern directly, she instructed me to read the leasing document and gave irrelevant examples, such as waiting in line at a hotel or in an emergency room, and mentioned limited staff availability. When I asked about the two-week ETA, I was not sure why she brought up those comparisons, which were unnecessary and quite frustrating as a new resident.
We pay for their services and reasonably expect timely and appropriate responses. I was completely disappointed with how this situation was handled
Thank you, Satheeshkumar, for sharing your experience. We apologize for the delay and the frustration it has caused you that your maintenance issue was not repaired in a timely fashion. Your feedback is invaluable, and we assure you that we are committed to improving our communication and service. We appreciate your patience and understanding as we work to enhance your living experience. Please give us a call at (972) 471-0003 or send us an email to [email protected] to further discuss your maintenance issues and concerns about our community.
Sincerely,
The Town Creek Management Team
|Recommended: YesSuggestion For Including Few Things In Amenities — I would like to mention few points-
I feel that if all the amenities are provided to resident, then below necessary amenities should also be part of package-
1- At-least a Bed or mattress
2- I found no lights in the bedroom, That should be there.
Thank you, Amit, for taking the time to share your review. We sincerely appreciate your valuable suggestions. At Town Creek, our goal is to work diligently to provide exceptional services. We are also pleased to hear that your experience living here has been positive. Please feel free to reach out with any further suggestions or concerns.
Best regards
Town Creek
|Recommended: YesReview — Good
Thank you, James, for sharing your review. We are delighted to hear that your overall experience has been exceptional. At Town Creek, we are committed to providing the highest level of service every day. Please do not hesitate to reach out if you have any needs or concerns.
Best regards
Town Creek
|Recommended: YesGood To Live With Family — I moved before one week. Its nice place to live with family. Maintenance and staffs are too good
Thank you, Frankline, for sharing your positive experience! We're thrilled to hear that you've found our apartment community a nice place for your family. Our dedicated team strives to provide exceptional service, and your kind words about our maintenance and team members mean a lot. We look forward to ensuring your continued satisfaction and comfort in your new home. Town Creek Management Team
|Recommended: YesFantastic — Fantastic staff and community
Thank you, David, for your wonderful review! We are thrilled to hear that you find our team and community fantastic. Our dedicated staff works hard to ensure a positive and welcoming environment for all our residents. We truly appreciate your feedback and look forward to continuing to provide you with an exceptional living experience. Our phone number is (972) 471-0003 and our email address is [email protected] whenever you need our assistance or have more feedback to share.
Kindest Regards,
The Town Creek Management Team
|Recommended: YesVery Good — Nice place
Thank you!
|Recommended: YesGreat Find — Maintenance is quick to respond, communicates well, and all staff I have encountered are very welcoming and show genuine care concern.
Thank you!
|Recommended: YesExcellent Place To Live — Excellent place to live
Thank you!
|Recommended: YesFeedback — Good and supportive maintenance staff
Thank you!
|Recommended: YesOur Home — Hello and good day to anyone reading this review. I’ll start off saying my wife and I do not give a review right away, in this case it has been months now. WE LOVE IT. Town creek is not just an apartment for us but our home. They welcomed us in from day one compared to Town Lake next door, “rude people”. Town Creek keeps up, the grounds are kept nice, the dumpsters are emptied often, if anything breaks Joseph and Lamont are on it before you have time to hang up. Joanne is our Hero she went above and beyond to secure our spot here at Town Creek and we couldn’t be more thankful. I don’t care what all of the other reviews say. Some people you just can’t please, this is not a brand new complex, so with age comes issues but they will continue to stay on top of your needs to be comfortable here. Deanna is always prompt to answer the phone and get on top of any issues we have and we appreciate her for that. We do have 2 little boys so for entertainment the Andrew Brown park is within walking distance, our boys love it and it is huge 😉. The pool and hot tub are great for entertainment on site, beautiful pool area and additionally there is a nice play ground for kids. We won’t be going anywhere anytime soon unless they kick us out. Thanks Town Creek. 01 03 2023
Thank you for your review. We are glad you made Town Creek your home!
|Recommended: YesGreat Place Yo Live — The Cost is reflected in the complex daily living. Great maintenance staff and the administration is fare
Thank you for your review. We are glad you have made Town Creek your home!
|Recommended: YesAwesome Job — Thank you
|Recommended: YesThank You — Stayed shortly but loved the time I spent here. Safe and beautiful property
Thank you for your review. We are glad you made Town Creek your home!